Terms of service

1. Overview

By accessing or purchasing from our website, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including customers, browsers, and merchants.

If you do not agree to these Terms, you may not access the website or use any services.

2. Products & Services

We offer physical products (including but not limited to customized items such as dog collars) and optional subscription-based memberships.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities or availability
  • Refuse any order at our discretion

3. Orders & Billing

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorized to use the payment method provided

We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

4. Custom Products

For customized items:

  • You are responsible for ensuring all customization details are correct
  • We are not responsible for errors submitted by the customer
  • Custom items are typically non-refundable unless defective

5. VIP Membership / Subscription

If you enroll in a VIP membership: Tier 1: $29.99/mo    Tier 2: $59/mo

  • You agree to recurring billing at the stated price
  • Billing will continue until canceled
  • You may cancel at any time before the next billing cycle

Benefits may include:

  • Discounted pricing
  • Exclusive offers
  • Early access to products

We reserve the right to modify or terminate membership benefits at any time.

6. Shipping & Delivery

We aim to process and ship orders promptly; however:

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by carriers
  • Tracking information will be provided when available

7. Returns & Refunds

We accept returns or refunds under the following conditions:

  • Item arrives damaged or defective
  • Incorrect item received

Non-returnable items may include:

  • Customized or personalized products
  • Items marked as final sale

8. Chargebacks & Disputes

By purchasing from us, you agree to contact our support team first before initiating a chargeback.

Fraudulent or abusive chargebacks may result in:

  • Account suspension
  • Legal action if necessary

9. Intellectual Property

All content on this website (logos, images, product designs, text) is the property of [Your Company Name] and may not be used without permission.

10. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Issues resulting from misuse of our products

Use of our products is at your own risk.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

13. Contact Information

For questions regarding these Terms, please contact us at:
Email: pawsandcosupport@gmail.com
Business Name: Paws & Co